raja bando FAQ

No. Each person may hold only one active account on raja bando. If we detect duplicate accounts using the same name, ID number, or payment method, we will suspend all but one and may forfeit balances. Multiple accounts are considered account abuse and violate our terms. If you have forgotten your password or lost access to an existing account, contact our support team to recover it rather than opening a new one. We verify this by checking government ID records, so attempts to use false names or multiple identities are flagged automatically.

On the login page, click "Forgot password?" and enter your email address or username. We send a reset link to the email registered with your account. Click the link (valid for 2 hours) and create a new password. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the link expires or you cannot access your email, contact our support team with proof of identity (your ID number and the email address on your account). We will guide you through account recovery. For security, never share your password reset link with anyone.

You can adjust several account settings within your profile: language, email notification frequency, two-factor authentication status, and linked payment methods. To access these, log in, tap or click your username, and select "Account Settings." If you wish to temporarily limit your gameplay or take a break, close your app and do not log back in. We do not offer automatic pause or suspension features through the platform. If you need to close your account permanently or request extended account lockout, contact our support team and provide your reason. We can lock your account for a specified period or arrange full closure, subject to any pending transactions or verification holds.

If your deposit fails (payment gateway timeout, insufficient funds, or payment method rejection), the funds are not deducted from your bank account and your raja bando account balance does not change. Our system logs the failed attempt. Try again using a different payment method or contact your bank to confirm your account is active. For withdrawals, if a request does not complete within 24–48 hours, check your account status for any pending verification or document requests. If your withdrawal was rejected due to a mismatch between your registered payment method and withdrawal destination, we will notify you. Contact support to correct the details and resubmit. Do not attempt the same transaction multiple times in quick succession; this may trigger fraud holds.

We accept deposits in Indonesian Rupiah (IDR) via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum deposit is set by each payment method; most accept deposits starting from a standard threshold. Maximum deposit per transaction may vary by payment provider, typically ranging between daily limits set by your bank or mobile wallet. Check the deposit page in your account to see exact limits for each method. During certain holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), some payment providers may have reduced availability or different processing times. If you reach a account preferences imposed by your bank, contact your bank to increase it; we do not set these limits ourselves.

We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also list markets on MotoGP, badminton, and esports competitions (Mobile Legends, Free Fire, PUBG Mobile). Markets update daily based on live fixtures and schedules published by league organisers. For Liga 1 and Piala Indonesia matches, we typically list markets 2–7 days in advance. International tournaments are added as draw dates are confirmed by governing bodies. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are available year-round and do not depend on external event schedules.

Promotion codes are entered during account opening or in the "Promotions" section of your account menu. Locate the text field labelled "Promo code" or "Bonus code" and paste the code exactly as provided (codes are case-sensitive). Once entered and confirmed, the promotion is added to your account and terms take effect immediately. If a code does not work, it may have expired, already been used on your account, or be invalid for your region. Check the promotion details page to confirm eligibility and expiry date. If you believe the code is valid and still encountering an error, contact support with the code and date you attempted to enter it.

Our support team is available through multiple channels. Log into your account and use the "Contact Support" or "Help" button in the menu to open a ticket or chat with a representative. Response times vary depending on support volume; we typically reply within a few hours during business hours. You can also email our support inbox (address listed in your account settings). When contacting support, provide your username, a clear description of your issue, and any relevant transaction IDs or screenshot evidence. Support is available in English. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, response times are generally consistent across all regions. For urgent account security issues (suspected fraud or unauthorised access), flag your ticket as urgent.